Frequently Asked Questions
Have questions about Birdside Nook? Check out our FAQs below.
Product FAQ
Where are Birdside Nook products manufactured?
Our plain products, such as t-shirts, sweatshirts, and mugs, are sourced from trusted suppliers in the United States.
Each design is printed on demand at our distribution partner's facility in Detroit, Michigan, and shipped directly to you.
Are your products of good quality?
Yes. We carefully select comfortable, well-made products that are worth wearing again and again. Many of our apparel items come from trusted brands such as Bella + Canvas, Lane Seven, and Gildan.
After printing, we conduct a final inspection before packaging.
Are the prints durable?
Yes. We use advanced DIGISOFT printing technology to create sharp, long-lasting designs that maintain their durability if properly cared for.
What sizes do you offer?
Sizes vary depending on the product, and most garments are available in a full range of sizes. Please check the size chart on each product page before ordering.
What if I'm between two sizes?
If you prefer a tighter fit, choose the smaller size. If you prefer a looser fit, choose the larger size.
Will the actual color look exactly like the photos?
We do our best to display the colors as accurately as possible, but there may be slight differences depending on your screen or device settings.
I missed out on a product — will it be restocked?
Some products are limited editions, while others may be resold. The best way to know is to sign up for notifications when items are restocked on the product page or subscribe to our email newsletter. If a product is no longer listed on the website, it means it will no longer be available.
Can I request a bird species that you don't already have?
Yes. We love receiving ideas for new bird species from our customers. If your favorite bird in your yard isn't already in our collection, please contact us and let us know.
Shipping FAQ
When will my order arrive?
All Birdside Nook products are made to order. Please allow 1–2 business days for processing and printing.
Shipping usually takes 2–7 business days, depending on your location and the shipping method selected.
Please note:
- The estimated delivery time shown at checkout reflects shipping time only and does not include processing or packaging time.
- Carriers operate Monday through Friday, and tracking information may take up to 72 hours to update after your order has shipped.
- Once your order has been shipped, you will receive a shipping confirmation email.
- During holidays, sales, or other peak periods, processing times may be longer. We appreciate your understanding
Do you offer free shipping?
Yes, Birdside Nook offers free shipping on U.S. orders of $75 or more. For smaller orders, shipping costs are calculated at checkout based on your delivery address and selected shipping method.
Will everything in my order arrive together?
Not always — some orders may arrive in multiple packages depending on the product type, packaging method, and fulfillment location, and items such as posters, canvas, and pillows may ship separately; if your order includes different product groups, shipping charges will be calculated based on the shipping structure for each group.
My address is incorrect can you change it?
We only have the ability to change your shipping address if your order has not yet been processed or fulfilled. Please contact us immediately if you need your address changed. If your order has already shipped you should reach out to the carrier to see if they can change it. We are not responsible for incorrect addresses or lost packages due to an incorrect shipping address.
Can I track my order?
Yes. Once your order ships, you will receive a confirmation email with a tracking link so you can follow its journey.
Why haven't I received my order tracking?
When your order ships you will receive a shipping confirmation containing your tracking info. Please check your junk email folders.
If you have checked all folders and still haven't received it, please contact us.
Do you ship internationally?
Unfortunately, we do not currently offer international shipping. We will be adding it in the future. Please sign up for email notifications to receive updates.
Ordering FAQ
What should I do if my order arrives damaged, defective, or incorrect?
We’re sorry if there is an issue with your order when it arrives.
Please contact support@birdsidenook.com within 5 days of delivery and include your order number, a short description of the issue, and clear photos of the item and the problem. If your request is approved, we may offer a replacement, a refund, or a discount code.
Why does my apparel have light marks or off-white residue?
This is not a stain and will usually wash out after the first wash. If your item has light marks, please wash it before reporting an issue.
Do you accept returns or exchanges?
Because each item is made to order, we do not accept returns or exchanges for reasons such as ordering the wrong size, choosing the wrong color, changing your mind, or entering the wrong shipping address. We only provide support for items that arrive damaged, defective, or incorrect.
Do you offer refunds?
We only offer refunds if you received the wrong item, the item arrived damaged, or the item has a manufacturing defect.
I didn’t receive my order confirmation email. What should I do?
Please check your spam or promotions folder first. If you still cannot find it, contact us and we will be happy to help.
Why did I only receive part of my order?
Some items may ship separately depending on the product type or packaging. If that happens, the rest of your order should arrive in a separate shipment.
Can I exchange for a different size or color?
At this time, we do not offer exchanges for a different size or color. Please review the size chart carefully before placing your order.
What happens if I entered the wrong shipping address?
We are not responsible for failed deliveries caused by an incorrect shipping address entered at checkout.
Is there a deadline to report an issue?
Yes. Requests submitted more than 5 days after delivery may not be eligible for support.
Sales & Discounts FAQ
When do your sales usually happen?
We typically run promotions during holidays, seasonal sales, bird-related events, and new product launches.
How can I find out about upcoming sales?
The best way is to sign up for our emails or visit our website, follow us on Facebook or Instagram to stay updated on the latest promotions and special offers.
Where can I find discount codes?
Discount codes may be shared on our website, Facebook page, Instagram, through our email newsletter, or during special promotions and seasonal sales. Be sure to subscribe to our email list and follow us on Facebook or Instagram to get early access to our latest offers.
Can I use more than one discount code at a time?
No, only one discount code can be used per order unless a promotion specifically says otherwise.
Why isn’t my code working?
It may have expired, been entered incorrectly, or may not apply to the items in your cart.